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Protecting Your Margins

I was reminded recently of the importance of keeping “margins” in life and business. It’s an uncommon topic, I’ll concede. But let’s take a moment and examine what they are and why they matter. Margins are an important commodity, but easily overlooked or ignored by many people. They affect our time management, mental and physical … Continued

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Navigating a Slow Down in Business: Strategies for Small Business Owners

Running a small business can be both rewarding and challenging, and one of the challenges entrepreneurs often face is navigating periods of slow down. Economic downturns, seasonal fluctuations, or unforeseen circumstances can all lead to reduced customer demand and decreased revenue. However, with strategic planning and a proactive approach, small business owners can weather the … Continued

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3 Hidden Ways Warranty Work is Hurting Your Company

When there’s no time to do the job right the first time, but there’s always time to do it again.” The True Cost of Warranty Work Businesses work hard to earn and keep a quality reputation. They try their best to do the job right the first time, but sometimes the work doesn’t live up … Continued

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Small Changes, Big Results

I heard an inspiring story a few years ago about bicycle racing. I was inspired by it and I have since shared it with my kids, friends and coworkers on occasion. I have used it to provoke thought and motivate our team at Hole in the Wall. Over time the details had become a little … Continued

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What is your Value Advantage?

Value is commonly defined as a monetary quantity that is attached to an item, or goods and services. The lower the price, the better the value. Everyone enjoys a good deal, a buy one get one offer, or a 20% off coupon. We all like that because we feel we are getting more value for our … Continued

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The Case for Company Alignment

When I was in high school many years ago, I bought an old pickup truck. I loved that truck and worked on it and fixed things and drove it everywhere. It did, however, have one annoying habit. Without notice it would suddenly dart off to the right and almost drive me into the ditch, or … Continued

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The Importance of Creating a Professional Approach

What if the way that you went about your work could be improved?  What if it was better organized by a systematic way of doing things. A way that would save time and increase productivity and profits by eliminating wasted time and effort while providing a superior experience for your customer. What if you had a … Continued

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The Value of a Strong Company Culture: Lessons from a Drywall Repair Company

A company‘s culture is defined as a set of beliefs and behaviors that create the personality of an organization. This will include elements like core values and your vision for employees and your company. It can reflect dress code, work hours, employee conduct, training, customer interaction, phone and email etiquette, office hours, and company benefits. … Continued

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